Sales + Service + Operations
Build Your Career With a Growing Industrial Service Company
Sales & Service Coordinator / Assistant
We're looking for a quick-learning, organized, and highly communicative team member to support both our sales and service operations.
- Lead
- Estimate
- Schedule
- Dispatch
- Service
- Report
- Follow-Up
- Lead
- Estimate
- Schedule
- Dispatch
- Service
- Report
- Follow-Up
You help connect the customer, sales team, technicians, and management throughout the entire service lifecycle.
More Than an Assistant Role
This role sits at the center of InSev Tech's sales and service operations.
You will help turn customer inquiries into estimates, estimates into jobs, jobs into completed service, and completed service into long-term customer relationships.
- Customers
- Sales
- Service Coordination
- Technicians
- Management
The right person can grow from this position into a Sales, Account Management, or Sales & Operations role.
Join a Growing Commercial & Industrial Service Company
InSev Tech is a growing commercial and industrial service company specializing in commercial and industrial doors, loading docks, automatic doors, gates, and related equipment.
We provide installation, repair, preventive maintenance, emergency service, and equipment solutions for commercial and industrial customers throughout Southern California.
We are building a team that combines professional customer service, technical knowledge, sales, and operational excellence.
This is a hands-on environment where employees can learn the business and grow with the company.
Learn More About InSev TechTwo Core Functions. One Career Opportunity.
Turn Inquiries Into Projects
- Respond to customer inquiries by phone, email, website, and other digital channels
- Contact potential customers and develop new sales opportunities
- Follow up with existing leads and customers
- Assist with online promotion and digital lead generation
- Qualify customer needs and collect project information
- Coordinate site visits, measurements, and technical information when needed
- Prepare and send estimates and quotations
- Follow up on proposals and outstanding estimates
- Maintain accurate customer and prospect information
- Assist Sales with customer communication and follow-up
- Identify opportunities for additional products, repairs, maintenance, or services
- Lead
- Contact
- Understand Need
- Estimate
- Follow-Up
- Close
Get the Right Tech to the Right Job
- Receive and organize service requests
- Create and update service jobs in the company system
- Schedule and dispatch technicians
- Provide technicians with customer, site, equipment, and job information
- Communicate with technicians throughout the job
- Monitor job status and customer updates
- Follow up on delayed or incomplete jobs
- Coordinate emergency and same-day service requests
- Communicate scheduling changes to customers and technicians
- Coordinate parts, equipment, and other service requirements when necessary
- Service Request
- Job Creation
- Dispatch
- Technician
- Completion
- Report
- Follow-Up
Sales & Digital Sales Support
- Respond to customer inquiries by phone, email, website, and other digital channels
- Contact potential customers and develop new sales opportunities
- Follow up with existing leads and customers
- Assist with online promotion and digital lead generation
- Qualify customer needs and collect project information
- Coordinate site visits, measurements, and technical information when needed
- Prepare and send estimates and quotations
- Follow up on proposals and outstanding estimates
- Maintain accurate customer and prospect information
- Assist Sales with customer communication and follow-up
- Identify opportunities for additional products, repairs, maintenance, or services
You will learn how customer inquiries become real projects and long-term accounts.
Service Coordination & Dispatch
- Receive and organize service requests
- Create and update service jobs in the company system
- Schedule and dispatch technicians
- Provide technicians with customer, site, equipment, and job information
- Communicate with technicians throughout the job
- Monitor job status and customer updates
- Follow up on delayed or incomplete jobs
- Coordinate emergency and same-day service requests
- Communicate scheduling changes to customers and technicians
- Coordinate parts, equipment, and other service requirements when necessary
Every service job needs someone making sure the right information gets to the right person at the right time.
Interested in the Role?
Apply NowMake Sure Every Job Is Properly Completed
After technicians complete a job, you will help make sure the service documentation is complete, accurate, and professional.
- Review technician completion reports
- Confirm problem / diagnosis
- Review work performed
- Check parts and quantities used
- Review labor and service time
- Collect job photos and supporting documentation
- Confirm final job status
- Record limitations or unresolved issues
- Document recommendations for future repairs or maintenance
- Identify additional work that may require a new estimate
- Follow up with customers regarding recommended work
Good service documentation = better customer service + better follow-up + more business opportunities
You Are the Communication Hub
You will communicate with customers, sales staff, field technicians, management, and suppliers.
Strong communication, organization, and follow-through are critical to this position.
- Customers
- Sales
- Technicians
Coordinator
- Management
- Suppliers
We're Looking for Someone Who…
You don't need to know everything when you start.
We are looking for someone who learns quickly, communicates well, takes ownership, and wants to grow with the company.
Qualifications
Required
- Strong English communication skills
- Professional phone and email communication
- Good organization and time-management skills
- Strong attention to detail
- Basic computer skills
- Ability to learn new software and processes quickly
- Ability to manage multiple tasks at the same time
- Positive and professional attitude
- Ability to communicate effectively with customers and field technicians
Preferred Experience
Commercial / industrial door experience is not required.
Training will be provided to the right candidate.
Grow With InSev Tech
Potential career path- 01Sales & Service Assistant
- 02Sales & Service Coordinator
- 03Account Manager / Sales Representative
- 04Sales & Operations Manager
This position provides exposure to both sales and service operations and creates a potential path toward larger customer-facing, sales, account management, and operations responsibilities. Opportunities to grow are based on performance and company needs.
Why Join InSev Tech?
Growing Company
A small team building a statewide commercial door and dock service company.
Hands-On Training
Training is provided on our equipment, brands, systems, and service process.
Sales + Operations Experience
See both sides of the business instead of one narrow function.
Career Development
Opportunities to grow based on performance and company needs.
Customer + Field Experience
Work directly with customers and the technicians in the field.
Entrepreneurial Environment
Real ownership over how the process works, not just a job description.
You will work closely with customers, sales, technicians, and management and gain practical experience across multiple parts of the business.
Compensation & Schedule
Competitive hourly or salary compensation based on experience and qualifications.
Performance-based incentives may be available depending on the role and responsibilities.
On-site in Yorba Linda, California — in Orange County, close to our Orange County and Los Angeles County service work.
Ready to Join InSev Tech?
If you are organized, motivated, a quick learner, and enjoy working with customers and teams, we would like to hear from you.
Questions about the position? Call (657) 377-0809 or visit our contact page. Looking for service instead? Request a quote.