Privacy Policy

Privacy Policy

1. Information We Collect

Information you provide directly:

• Name, company name, job title
• Phone number and email address
• Service address / job site address
• Details you submit through our contact form, quote request form, or by phone or email (e.g., description of equipment issue, preferred service times)
• Billing and payment information when you engage us for service (processed per our payment terms; InSev Tech does not store full payment card numbers on our own systems)

Information collected automatically:

• IP address, browser type, device type, pages visited, and referring URL, collected via standard web server logs and analytics tools
• Cookies and similar tracking technologies (see Section 5)

Information collected during service delivery:

• Photographs, video, and written documentation of jobsite conditions, equipment, and completed work, as described in our Terms and Conditions (Section 25 — Photographs & Documentation)
• Service history, maintenance records, and communications related to your account

We do not knowingly collect information through the Site from anyone under the age of 18. The Site and our services are directed at businesses and are not intended for use by minors.

2. How We Use Information

We use the information described above to:

• Provide quotes, schedule and dispatch service, and perform repair, installation, and maintenance work
• Communicate with you by phone, text message (SMS), or email regarding appointments, service status, and invoices, consistent with the communications consent described in our Terms and Conditions
• Process payments and maintain billing records
• Respond to inquiries submitted through the Site
• Improve the Site, our services, and our marketing
• Comply with legal, licensing, insurance, and safety-documentation obligations (e.g., ISNetworld, CSLB, NFPA 80 inspection records)
• Protect against fraud, unauthorized access, or misuse of our systems

We do not use the information we collect to make automated decisions that produce legal or similarly significant effects concerning you.

3. How We Share Information

We do not sell your personal information for money.

We may share information with:

• Service providers who perform functions on our behalf, including: Service Fusion (field service scheduling and dispatch management), Twilio (text message/SMS delivery), Stripe (payment processing), and our website hosting, analytics, and IT providers. These providers are authorized to use your information only as necessary to provide services to us, under their own respective privacy and security practices.
• Licensed subcontractors engaged to perform portions of contracted work, as described in our Terms and Conditions (Section 19).
• Our licensed contracting entity, NYL Construction Inc, and affiliated entities within NLY Group, solely as necessary to perform, document, and support services.
• Advertising and analytics platforms (see Section 5 — Cookies & Advertising).
• Government agencies, regulators, or safety-compliance bodies (e.g., ISNetworld, CSLB) where required for licensing, safety documentation, or legal compliance.
• Legal or governmental authorities where required by law, subpoena, court order, or to protect the rights, property, or safety of InSev Tech, our customers, or others.
• A successor entity in connection with a merger, acquisition, financing, or sale of business assets, subject to standard confidentiality protections.

4. Text Messaging (SMS)

By accepting our Terms and Conditions, you consent to receive text messages from InSev Tech regarding appointments, service status, and invoices, sent to the phone number you provide. Message and data rates may apply. You may reply STOP at any time to opt out, or HELP for assistance. We do not sell or share your phone number with third parties for their own marketing purposes.

5. Cookies & Advertising

The Site uses cookies and similar technologies, including Google tag/Google Ads conversion tracking and Google Tag Manager, to measure Site performance and the effectiveness of our advertising.

If you arrived at the Site through a Google ad, Google may use cookies to help us understand ad performance and, where applicable, to show you relevant ads on other sites (remarketing). You can learn more about how Google uses this data and manage your ad preferences at Google's Ads Settings and How Google uses information from sites or apps that use our services.

Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how the Site functions.

Do Not Track: Our Site does not currently respond to browser "Do Not Track" signals, as no uniform industry standard for responding to such signals has been adopted.

6. Your Privacy Choices

Regardless of where you are located, you may contact us at any time to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legitimate business, contractual, and legal recordkeeping needs (e.g., licensing, safety, and financial records we are required to retain)
• Opt out of non-essential marketing communications (this does not affect service-related communications, such as appointment or invoice notices, which are necessary to perform contracted work)

To make a request, contact us using the information in Section 10. We will respond within a reasonable time and may need to verify your identity before fulfilling certain requests.

California residents: InSev Tech LLC does not currently meet the CCPA/CPRA's applicability thresholds (annual gross revenue over $25 million; buying, selling, or sharing personal information of 100,000 or more California consumers/households annually; or deriving 50% or more of annual revenue from selling or sharing personal information). Accordingly, the formal consumer-rights mechanisms mandated by the CCPA/CPRA (including a dedicated "Do Not Sell or Share" opt-out process) do not currently apply to us as a matter of legal requirement.

As a matter of practice, however, we do not sell personal information for money, and you may still contact us at any time using the information in Section 10 to ask what information we hold about you, request its correction or deletion (subject to the retention needs described in Section 7), or ask us to limit use of your information for advertising purposes described in Section 5. We will accommodate reasonable requests on a good-faith basis.

This section will be revised if our applicability under the CCPA/CPRA changes.

7. Data Retention

We retain personal information for as long as necessary to provide services, comply with our legal, licensing, insurance, and safety-documentation obligations (including records related to CSLB licensing, ISNetworld safety prequalification, and NFPA 80 inspection history), resolve disputes, and enforce our agreements. Retention periods vary depending on the type of record and applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

The Site may link to third-party websites (e.g., BBB, ISNetworld, manufacturer product pages, social media). We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policy of any site you visit.

10. Contact Us

For questions about this Privacy Policy or to exercise the choices described in Section 6, contact:

InSev Tech LLC
22755 Savi Ranch Pkwy Ste D, Yorba Linda, CA 92887
Phone: (657) 377-0809
Email: info@insevtech.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the date of the most recent revision. Material changes will be reflected on this page; we encourage you to review this Policy periodically.